Level 2 Improving Service User Experience in Health and Social Care

Interested in studying one of our customer service courses? This course is ideal if you are currently working, or are looking to work, in a customer-facing role in the health and social care sector.

This course will equip you with a detailed understanding of customer service in health and social care, effective communication and teamwork in health and social care settings, and the needs of customers who access health and social care services.

Upon completion of this course, you could complete one of our other customer service courses, or you could complete one of our health and social care courses.


Unit 1: Preparing to deliver customer service in health and social care settings

In this unit, you will learn about customer expectations in health and social care settings, how self-awareness can be used to develop the skills, attitudes and knowledge for effective customer service in health and social care settings, how to represent a health and social care service in a positive way, and how feedback can help to improve the quality of a health and social care service.

Unit 2: Effective communication for health and social care

You will explore customer relationships in health and social care settings, different communication methods used in health and social care, the skills required to interact with customers in health and social care settings, and how to overcome barriers and adapt communication to meet the needs of different customers.

Unit 3: Understand the specific needs of customers accessing health and social care services

In this unit, you will learn about the range of specific needs of customers accessing health and social care services, how to provide a safe, welcoming and inclusive environment for diverse needs, and how to respond to the behaviour of customers that others may find challenging.

Unit 4: Teamwork in health and social care settings

In the final unit of this course, you will learn about the importance of effective teamwork in health and social care and how to deal with conflict within teams.

The benefits of this course include:

  • Learn from your own home, in your own time
  • Achieve a nationally recognised level 2 qualification
  • Access to award-winning learning and assessment materials
  • Subject specialist support from a Tutor and access to a Learner Support Advisor for everyday queries
  • Funding available – speak to one of our team for more information and to see if you are eligible.
  • This qualification could assist you in gaining the following employment opportunities and potential salaries:

    Care Home Manager – up to £37,000 per annum.

    Team Leader – up to £23,900 per annum.

    Key Information

    Course Length 8-12 weeks
    average course length
    Awarding Body NCFE, TQUK
    Course Level Level 2
    Funding Fully Funded
    Learning Method(s)

    Paper based
    learning materials
    with online assessment







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